Terms of Service
Terms of Service - SoothPets
Last Updated: November 2025
Welcome to SoothPets! These Terms of Service govern your use of our website and the purchase of products from our online store. By accessing or using our website, you agree to be bound by these terms.
1. General Conditions
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content may be transferred unencrypted and may involve transmissions over various networks.
2. Accuracy of Information
We strive to provide accurate product descriptions and pricing. However, we do not warrant that product descriptions, pricing, or other content on our site is accurate, complete, reliable, current, or error-free. We reserve the right to correct any errors and to change or update information at any time without prior notice.
3. Products and Services
All products are subject to availability. We reserve the right to limit the quantities of any products or services we offer. Product images are for illustration purposes only and may differ from the actual product.
4. Pricing
All prices are listed in USD unless otherwise stated. We reserve the right to change prices at any time. Prices do not include applicable taxes or shipping costs unless specified.
5. Orders and Payment
By placing an order, you warrant that:
- You are legally capable of entering into binding contracts
- You are at least 18 years of age
- All information you provide is accurate and complete
- Payment information provided is valid and authorized
We reserve the right to refuse or cancel any order for any reason, including suspected fraud or unauthorized transactions.
6. Shipping and Delivery
Shipping times are estimates and not guaranteed. We are not responsible for delays caused by customs, weather, or carrier issues. Risk of loss and title for products pass to you upon delivery to the carrier.
7. Returns and Refunds
Please refer to our Return Policy for detailed information about returns, exchanges, and refunds.
8. Prohibited Uses
You may not use our site:
- For any unlawful purpose or to solicit others to perform unlawful acts
- To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
- To infringe upon or violate our intellectual property rights or the rights of others
- To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
- To submit false or misleading information
- To upload or transmit viruses or any other type of malicious code
9. Intellectual Property
All content on this site, including text, graphics, logos, images, and software, is the property of SoothPets or its content suppliers and is protected by international copyright laws.
10. User Accounts
If you create an account, you are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account.
11. Limitation of Liability
SoothPets shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use our products or services.
12. Indemnification
You agree to indemnify and hold SoothPets harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.
13. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of Brazil, without regard to its conflict of law provisions.
14. Changes to Terms
We reserve the right to update or modify these Terms of Service at any time without prior notice. Your continued use of the site following any changes constitutes acceptance of those changes.
15. Contact Information
If you have any questions about these Terms of Service, please contact us at:
Email: contact@soothpets.com
By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.