Privacy Policy

Privacy Policy - SoothPets

Last Updated: November 2025

SoothPets is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our online store.

1. Information We Collect

We collect information that you provide directly to us, including:

  • Name, email address, shipping and billing address
  • Payment information (processed securely)
  • Order history and shopping preferences
  • Customer service communications

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Communicate about your orders and provide customer support
  • Improve our products and services
  • Send marketing communications (with your consent)
  • Prevent fraud and ensure security

3. Information Sharing

We do not sell your personal information. We share information only with:

  • Service providers who help us operate our business (payment processing, shipping)
  • Legal authorities when required by law

4. Your Rights

Depending on your location, you may have rights under GDPR (Europe), LGPD (Brazil), CCPA (California), or other data protection laws, including:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Object to processing of your data
  • Data portability

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze site usage, and personalize content. You can manage cookie preferences in your browser settings.

6. Data Security

We implement technical and organizational security measures to protect your personal information against unauthorized access, loss, or alteration.

7. International Transfers

As we operate globally, your information may be transferred to and processed in countries different from yours. We ensure adequate protections for these transfers.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy or as required by law.

9. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this policy periodically. We will notify you of significant changes by posting the new policy on our website.

11. Contact Us

To exercise your rights or ask questions about this policy, please contact us at:

Email: contact@soothpets.com

This policy complies with GDPR, LGPD, CCPA, and other international data protection regulations.